The story behind the EXD Score

30 years

Where it began

Built from three decades of workplace consulting, after a full office redesign, new space, new tech, still measured worse a year and a half later. Beautiful design, no diagnostic.

14.3 hrs/week

The number that started it

What senior managers at one firm privately estimated they lose to work that creates no value — a meeting that shouldn't exist, an approval stuck in email. Multiply by headcount and the cost stops being abstract.

People · Process · Place · Tech · Culture

Five dimensions, not one score

Engagement surveys measure mood, not cause. These five are specific enough to diagnose and fix on their own — Culture is usually blamed for problems that actually live in one of the other four.

Instant, honest, anonymous

Built to give something back

Most surveys take from you and give nothing back for months. This one hands you your own read on your five dimensions immediately — your employer only ever sees the pooled pattern, never your answers.

From framework to instrument

EXD Score is the always-on, digital version of "Tool 8: The EX Dimensional Assessment" — the measurement tool at the centre of the Employee Experience Design (EXD) Framework.

Read more

The full framework and business case are in Designed to Work: A Business Case for Employee Experience Design (EXD), available on Amazon. More on the EXD Framework itself at www.idream.in.

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